WHAT IS THE RETURN POLICY?

ART PRINTS - ORIGINAL ARTWORK - SALE ITEMS

RETURN AND CANCELLATION POLICIES

Art Print Exchange & Return Policy: All Art Print sales are final. We are not able to offer refunds or returns as all prints are "made to order". We do allow exchanges only for the "Unframed" print option within 7 calendar days from the date of delivery for prints in undamaged condition. Buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 20% restocking fee based on the total price of the original print(s) being exchanged.

Art Print Cancellation Policy: All Art Print sales are final. Art Print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order". Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Due to costs associated with every order, regardless if it has been printed, a 5% cancellation fee based on the total cost of your cancelled order will be deducted from your refund.

Original Artwork & Sale items are final sale. We are unable to accept items that are purchased on sale for return or exchange. This will be clear in the listing. We will not be sending individual descriptions and photos of pieces on sale due to being a Seconds Sale item. We’ve carefully checked over each piece to decide if it’s a good fit for the sale price, and any blemish, size variation, add-on (like varnish or margin), has been included in the listing description to give the collector a good idea of what variant includes this piece in this year’s sale. Not all pieces will have all variants or blemishes described.

I PURCHASED A PRINT, BUT NOW IT’S ON SALE. CAN I HAVE THE DISCOUNT RETROACTIVELY?

Absolutely! We are happy to issue you a retroactive discount if the purchase was made within 7 DAYS of the beginning of the sale.

WHEN WILL MY REPLACEMENT ARTWORK SHIP

We will ship your replacement artwork only after receiving your return + communication via email.

WHAT PACKAGING DO I USE TO SEND THE PRINT BACK?

We ask that you return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! We are only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when we initially shipped the package. If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. We are unable to restock and sell damaged prints, so please make sure you package your print with care!

MY ARTWORK ARRIVED DAMAGED OR WAS NOT DELIVERED OR WAS LOST OR WAS STOLEN FROM MY DOORSEP. IS THIS SOMETHING THAT YOU CAN HELP WITH?

We are not liable for any mishandling or failed delivery by the shipping service (Canada Post, USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them.

Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.

Please email ashley@ashleyabbs.com if you have any questions about your order, and we will work with you to sort out any issues!